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    Customer Service

    Contact Information:


    Phone: 800-793-9793

    Email: sales@sportscollectibles.com



    Who is SportsCollectibles.com?L


    We started selling sports collectibles and memorabilia in 1992, and online in 1995 thru AOL's marketplace. SportsCollectibles.com has been launched to provide the best in sports collectibles. We strive to provide the highest product with the highest customer service in the business. Please click here to see the biographies of the SportsCollectibles.com management team.

    How do I know your merchandise is real?


    SportsCollectibles.com assures you that all our autographed memorabilia is 100% authentic. Making a purchase for a favorite autographed collectible can be one of the most beneficial investments you can make. At SportsCollectibles.com, we take pride in knowing that the items that we are providing to the public are authentic. We buy from hundreds of autograph signings per year, which we are either there ourselves getting the signatures, or purchasing through one of our reputable vendors. We very rarely purchase autographed merchandise from individuals. SportsCollectibles.com fully guarantees the authenticity of your hand signed sports item. All autographed items come with a Certificate of Authenticity and Hologram from SportsCollectibles.com or one of the leading authenticators PSA/DNA or JSA.

    Professional Sports Authenticator (PSA) is the largest and most trusted third-party grading and Authentication Company in the world. PSA is the preferred choice of collectors, dealers and auction houses worldwide. PSA/DNA is the world's leading third-party authentication service for autographs and memorabilia.

    JSA is one of the foremost autograph authentication companies in the world. JSA has the universal respect and approval of auctioneers, dealers, and collectors worldwide with their accurate authentication experience.

    Why can I, when searching, find the same item for a lower price on Ebay?


    You might find the same item or one very similar for a various reasons. Most of our leading competitors buy their collectibles in bulk and resell them on their site. SportsCollectibles.com deals directly with the athletes at signings along with their agents and our highly reputable vendors, therefore our products are 100% authentic. We would never sacrifice the quality or authenticity of your collectible for a lower price. Anyone can sell their items on Ebay, so unless you personally know the vendor you have to be.

    What is your return policy? What is your exchange policy?



    Returns


    At SportsCollectibles.com, our top priority is providing the best customer service possible. If for any reason you are unsatisfied with your purchase, SportsCollectibles.com will accept returns on non-customized products within 30 days of receipt of merchandise.

    Returns must include the following information for refund:

    An RMA number from SportsCollectibles.com. This number may be obtained by calling our customer service number at (800) 793-9793 or emailing us at customerservice@sportscollectibles.com.


    Reason for return

    All packaging from original shipment(s)

    All Certificate of Authenticity material (when applicable)


    Mail items to be returned to:

    SportsCollectibles.com

    209 State Street East

    Oldsmar, Florida 34677

    Once we receive the returned merchandise, we will credit your account within 10 business days. Whichever carrier you choose, we suggest you insure the package and have it traceable to our warehouse. Your refund will be processed, less a 15% restocking fee for returned merchandise.

    In the event that a return is the result of an error by SportsCollectibles.com, the customer will receive a full refund, including shipping and handling charges. In this event, a pre-paid return shipping label will be emailed to you for return of the item(s).

    For all damaged shipments, it is the responsibly of the buyer to contact SportsCollectibles.com within 5 business days of receipt of product to file claim. Any damaged product will no longer be the responsibility of SportsCollectibles.com if notified after the 5 day period.

    Please contact us at customerservice@sportscollectibles.com or (800) 793-9793 with any additional questions.

    Exchanges

    Please note that we do not perform exchanges at this time. For assistance in placing a new order for a different item please contact our customer service at 800.793.9793. We are happy to offer FREE GROUND SHIPPING on your replacement order.



    What are your shipping rates? Do you ship overseas? How can I track my order?


    Please see our shipping section for information regarding rates and time in transit. SportsCollectibles.com ships worldwide. Please note, shipments outside of the United States do take longer to arrive. Sometimes the holdup is with your local customs and postal so please advise them you will be receiving a package from us. Please allow 1-3 business days to process your order and prepare it for shipment. Once this has been done, your tracking number will be automatically emailed to you. If you still cannot track your package, please give us a call 800.793.9793 or email us at customerservice@sportscollectibles.com.

    Do you charge sales tax?


    Sales Tax is calculated based on the shipping address. Sales tax of 7% is added to all orders that are delivered in the State of Florida

    How can I change or cancel my order after it has been placed?


    If you need to change or cancel your order please call or email us as soon as you can. Once we receive your order, it is quickly sent for processing. Depending on the items, orders may vary in length of processing time. However, once the item has been shipped you cannot cancel it. Email us at customerservice@sportscollectibles.com or call us at 800.793.9793 to make changes to your order.

    Do you offer a catalog?


    We do not offer a printed catalog. All available items are listed on our website.

    How quickly should I expect a response to my online order?


    Within 2 hours of placing your order, you will receive an online confirmation of your order. If there is any problem with you orders, please email us at customerservice@sportscollectibles.com or call us at 800.793.9793 to make changes to your order.

    Why have I not received an order confirmation?


    One of the most common reasons that you have not received a confirmation is the email address provided is incorrect. If you have not received a confirmation, please email us at customerservice@sportscollectibles.com or call us at 800.793.9793 to confirm receipt of order by SportsCollectibles.com

    Does SportsCollectibles.com help with charity auctions?


    Yes, SportsCollectibles.com has done hundreds of charity auctions. Please check out our charity auction department.

    Do you work with businesses for corporate events?


    Yes, SportsCollectibles.com strives to meet the needs and budget of each corporate customer. Please call or email for more details.

    What forms of payment does SportsCollectibles.com accept?


    We accept most major credit cards including Visa, Discover, MasterCard and American Express.

    Do you offer gift certificates?


    Yes, we have gift certificates available.

    Additional Questions?


    If we can answer any additional questions, please do not hesitate to email us at customerservice@sportscollectibles.com or call us at 800.793.9793. We are here to help!

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